Return Policy

Service Policy

Ecofrcraftau provides consultation services for PC building, including component recommendations and build planning. Since we provide advisory services rather than physical products, our return policy focuses on service satisfaction and consultation quality.

Return Period

You may request a refund or raise concerns about our consultation services within 14 days of the initial consultation date.

For satisfaction guarantee requests (revisions or additional clarification), please contact us within 7 days of receiving your consultation report.

Requests submitted after these periods may be considered on a case-by-case basis, but are not guaranteed.

Return Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request is submitted within the specified return period
• You have provided reasonable explanation for your dissatisfaction
• The consultation services have not been fully utilized (e.g., components not yet purchased based on recommendations)
• You have not previously received a refund for the same consultation
• The service was provided as described and agreed upon

We reserve the right to refuse refund requests that do not meet these conditions or that we determine to be in bad faith.

Satisfaction Guarantee

We are committed to your satisfaction with our consultation services. If you are not satisfied with the recommendations or guidance provided during your consultation, please contact us within 7 days of receiving your consultation report.

We will work with you to address your concerns, provide additional clarification, or offer alternative recommendations at no additional charge.

Order Cancellation Policy

You may cancel your consultation order before services have been rendered. Cancellation policies vary based on the stage of service:

• Before Consultation Begins: Full refund if cancellation is requested before the scheduled consultation date
• During Consultation: Partial refund based on services already provided
• After Consultation Completion: Subject to our satisfaction guarantee and refund policy terms

Cancellation requests must be submitted in writing via email or phone. We will confirm receipt of your cancellation request within 1 business day.

Return Process

To request a refund or return of service fees, please follow these steps:

1. Contact us via email or phone within the return period
2. Provide your consultation details, including date and service type
3. Explain the reason for your refund request
4. Wait for our review and response (within 2 business days)
5. If approved, allow 10 business days for refund processing

We may request additional information to process your refund request, including proof of payment or consultation documentation.

Refund Process Procedure

Once your refund request is approved, the following procedure applies:

• Review Period: We review your request within 2 business days of receipt
• Approval Notification: You will receive notification of approval or denial via email
• Processing Time: Approved refunds are processed within 10 business days
• Refund Method: Refunds are returned via the original payment method used for the consultation
• Partial Refunds: If only partial services were unsatisfactory, refund amounts are calculated based on services provided and will be prorated accordingly
• Confirmation: You will receive confirmation once the refund has been processed

Please note that it may take additional time for the refund to appear in your account depending on your payment provider or financial institution.

Refund Policy

If you are unsatisfied with our consultation services and we are unable to resolve your concerns, you may be eligible for a partial or full refund based on the services provided and the stage of consultation completed.

Refund requests must be submitted within 14 days of the initial consultation date. Refunds are processed within 10 business days of approval and returned via the original payment method.

Non-Refundable Services

The following services and circumstances are non-refundable:

• Consultations that have been fully delivered with comprehensive recommendations and documentation
• Follow-up consultations where the primary consultation was satisfactory
• Services where clients have already purchased components based on our recommendations
• Refund requests submitted after the 14-day return period
• Services that have been fully utilized or implemented
• Requests that we determine to be fraudulent or in bad faith

In these cases, we may still work with you to address concerns through revisions or additional support, but refunds will not be provided.

General Legal Requirements

This return policy is subject to applicable consumer protection laws and regulations. Your legal rights are not affected by this policy.

Key legal protections include:

• Right to cancel service agreements within applicable cooling-off periods as required by law
• Right to receive services as described and agreed upon
• Right to seek resolution through applicable consumer protection agencies
• Right to dispute charges through your payment provider or financial institution

If you believe your consumer rights have been violated, you may file a complaint with the appropriate consumer protection agency in your jurisdiction.

This policy does not limit any warranties or guarantees that may be implied by law, nor does it affect your statutory rights as a consumer.

How to Request a Refund

To request a refund or express concerns about our services, please contact us with your consultation details and specific concerns. We will review your request and respond within 2 business days.

Email: call-usY3mxs9K1m
Phone: +1 314 239 7616

Modifications

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates acceptance of the modified policy.

Contact Information

For questions about this Return Policy or to discuss your consultation experience, please contact us at:

Email: call-usY3mxs9K1m
Phone: +1 314 239 7616
Address: 5236 Bancroft Ave, St. Louis, MO 63109, United States